In July of 2008 InTouch Mobile was created to uncover lucrative opportunities within the wireless industry. The Company spent six months looking at private retailers and going through multiple phases of due diligence, however, the team could not find anything that fit their seemingly simple criteria - an exclusive contract and clean records. It seemed the wireless industry was tainted by tax evasion and immoral business owners whose model and company culture clashed with InTouch's strict code of ethics. Although the Company did not complete an acquisition, the founders gained extensive knowledge of the wireless industry and what it takes to be a successful exclusive retailer. The business plan that was developed from such knowledge awarded the team a Limited contract which was used to build the first Limited store on the West Coast.
Since the first Limited store was built on the West Coast the team has accomplished substantial internal and external growth. During this time T-Mobile also went through numerous changes and developed new programs from the information and feedback supplied by Limited retailers that has lead to a fully branded program. InTouch will continue growing through the new branded program that allows our company to provide a seamless experience to customers.
The TEAM
At InTouch we pride ourselves in the development of an unparalleled company culture. We treat every employee as an invaluable team member and reward sales, customer service, creativity, and leadership. Members who shine are invited to join the elite in the Star Council – a chosen few who are carefully picked to lead in various categories and obtain the privilege to work directly with the executive team.
Our CREDO
At InTouch, we pledge to provide an exceptional sales and service experience for our customers, while going above and beyond their expectations. We build strong bonds with our employees, customers, and, the community we serve.
Our MOTTO
At InTouch We Deliver Personalized Service
3 STEPS of SERVICE
1. Greet our customer by name with a warm smile
2. Exceed our customer' expectations by providing one-of-a-kind experience
3. Thank our customers by name with a fond farewell
The EMPLOYEE PROMISE
- At InTouch our employees are our most valuable asset and the most important resource for our customers
- By applying the 4 Key Principles of trust, honesty, respect and integrity we are committed to one another
- InTouch promotes a work environment where diversity is valued & individual aspirations are fulfilled
